Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at snobwing.rest, place an order, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, mobile applications, or any related services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.

Wing Snob is a food service business operating in the United States. We are committed to protecting your privacy in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) governing consumer protection and unfair or deceptive practices.

1. Who We Are

Wing Snob is a food-focused business dedicated to providing exceptional dining experiences and food delivery services. Our contact details for all privacy-related matters are as follows:

For all privacy-related inquiries, data subject requests, or concerns about this Privacy Policy, please contact us using the details provided above or refer to Section 14 of this document for detailed contact instructions.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, participate in a promotion, or contact us, we may collect:

• Full name
• Email address
• Postal or delivery address
• Phone number or mobile number
• Date of birth (for age verification purposes)
• Username and password (encrypted)
• Billing information and payment card details (processed through secure, PCI-DSS compliant third-party processors)
• Profile picture or avatar (if voluntarily provided)

2.2 Order and Transaction Data

When you place an order or make a purchase through our platform, we collect:

• Order history and preferences
• Items ordered, quantities, and customizations
• Delivery or pickup instructions
• Transaction amounts and payment method type (note: full payment card numbers are not stored by us)
• Loyalty program activity and reward points
• Special requests, dietary preferences, and allergen information you provide

2.3 Usage Data and Technical Information

When you visit our website or use our digital platforms, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers (mobile device ID, advertising ID)
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Click patterns, scrolling behavior, and interactions
• Date and time of your visit
• Crash reports and error logs

2.4 Location Data

With your permission, we may collect precise or approximate geolocation data to facilitate delivery services, show you nearby locations, or provide location-specific offers. You may disable location access through your device settings at any time.

2.5 Communications Data

When you contact our customer support team, submit feedback, fill out a contact form, or engage with us on social media, we collect:

• The content of messages and communications
• Records of customer service interactions
• Feedback, reviews, and ratings submitted
• Survey responses

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. Please refer to Section 9 of this policy for detailed information about our use of cookies.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms and aggregators
• Social media platforms (if you connect your account or log in via social media)
• Analytics providers and advertising partners
• Payment processors and fraud prevention services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your customer account
• Processing payments and preventing fraudulent transactions
• Communicating order status, delivery tracking, and confirmations
• Providing customer support and responding to your inquiries
• Managing reservations and catering requests

3.2 Personalization and Improving User Experience

• Personalizing your experience by recommending menu items based on past orders
• Remembering your preferences, dietary restrictions, and favorite items
• Tailoring promotions, discounts, and loyalty rewards to your behavior
• Improving our website functionality and user interface

3.3 Marketing and Promotional Communications

• Sending newsletters, promotional emails, or SMS messages about new menu items, deals, and special events (with your consent where required)
• Displaying targeted advertisements on our website and third-party platforms
• Running contests, sweepstakes, and loyalty programs
• Conducting market research and customer satisfaction surveys

You have the right to opt out of marketing communications at any time. See Section 11 for instructions on exercising your rights.

3.4 Analytics and Business Intelligence

• Analyzing website traffic, usage patterns, and customer behavior
• Measuring the effectiveness of our marketing campaigns
• Conducting internal reporting and business analytics
• Improving our menu offerings and service quality

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory agencies
• Protecting the safety, rights, and property of Wing Snob, our customers, and the public
• Enforcing our Terms of Service and other legal agreements
• Preventing, detecting, and investigating fraud, abuse, or illegal activity

4. Legal Basis for Processing

Where applicable under United States law, including the CCPA/CPRA, we process your personal information on the following grounds:

• Contract Performance: Processing necessary to fulfill your orders, manage your account, and deliver our services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, network security, improving our services, and direct marketing to existing customers, where those interests are not overridden by your privacy rights.
• Legal Obligation: Processing necessary to comply with our legal obligations under applicable law.
• Consent: Where you have given your express consent, such as for marketing communications or the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties in the traditional sense. However, we may share your data with selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform certain functions on our behalf. These providers are contractually obligated to protect your data and may only use it for the purposes we specify. They include:

• Payment Processors: To securely process payment transactions (e.g., Stripe, Square, or similar providers)
• Delivery Partners: Third-party delivery drivers, logistics companies, and food delivery platforms
• Email and SMS Marketing Platforms: To send transactional and promotional communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage and performance
• Cloud Hosting and IT Infrastructure: Providers who host our website, databases, and backend systems
• Customer Support Tools: Platforms used to manage and respond to customer inquiries
• Advertising Networks: To deliver targeted advertising based on your interests

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice if your data becomes subject to a materially different privacy policy as a result of such a transaction.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or legal process
• Requests from law enforcement agencies or government authorities
• Protection of the rights, property, or safety of Wing Snob, our customers, or others
• Investigation of suspected fraud, violations of our Terms of Service, or illegal activities

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes.

5.5 With Your Consent

We may share your data with additional third parties when you have provided explicit consent for us to do so.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Technical Measures

• Encryption of data in transit using SSL/TLS protocols (HTTPS)
• Encryption of sensitive data at rest
• Secure, PCI-DSS compliant payment processing — we do not store full payment card numbers
• Password hashing and salting
• Regular vulnerability scanning and penetration testing
• Firewalls and intrusion detection systems
• Multi-factor authentication for internal systems

6.2 Organizational Measures

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data protection and security best practices
• Data processing agreements with all third-party service providers
• Regular review and updating of our security policies and procedures

6.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law, including any notification requirements under state breach notification laws applicable in the United States.

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee the absolute security of your information, and you provide it to us at your own risk. You are also responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal data is no longer required, we securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

Wing Snob's website, mobile application, and related services are not directed at children under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not knowingly collect personal information from minors.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our systems.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records and any associated accounts.

9. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow us to recognize your device, remember your preferences, and improve your overall experience on our platform.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and personalization settings, such as your saved cart or language preferences.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page visits, time spent, and navigation patterns (e.g., Google Analytics).
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. These may track your browsing across other websites.
• Social Media Cookies: Enable sharing of content on social media platforms and may track your activity across platforms.

9.3 Managing Cookies

You can control and manage cookies through your browser settings or our cookie consent management tool on our website. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about the specific cookies we use, their purposes, and how to opt out, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily processed and stored within the United States. However, some of our third-party service providers may operate in other countries, which means your data could be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Contractual clauses requiring service providers to protect personal data to standards consistent with United States law
• Ensuring that transfers comply with applicable international data transfer frameworks and regulations
• Evaluating the privacy and security practices of international vendors before engaging their services

By using our services, you acknowledge and consent to the transfer of your personal information to countries that may have different data protection laws than your country of residence.

11. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

11.1 Rights Available to All U.S. Residents

• Right to Access: You may request confirmation of whether we process your personal information and access a copy of the data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).
• Right to Opt Out of Marketing: You may opt out of receiving promotional emails, SMS messages, and other marketing communications at any time by clicking "unsubscribe" in our emails, replying STOP to SMS messages, or contacting us directly.

11.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA as amended by the CPRA:

• Right to Know: The right to know what categories of personal information we collect, use, disclose, and sell or share, and for what purposes.
• Right to Data Portability: The right to receive a copy of your personal information in a portable and readily usable format.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right via the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information (such as precise geolocation, racial or ethnic origin, or health-related data) to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Correct Inaccurate Information: The right to request correction of inaccurate personal information we maintain about you.

11.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us through one of the following methods:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: Submit a request through our privacy request form at snobwing.rest

We will respond to verified requests within the timeframes required by applicable law (generally within 45 days for CCPA requests, with a possible extension of an additional 45 days where necessary). We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests, but may charge a reasonable fee or decline requests that are manifestly unfounded or excessive.

11.4 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. To use an authorized agent, you must provide written authorization or a power of attorney. We may still require direct verification of your identity when an authorized agent submits a request.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We strongly encourage you to review the privacy policies of any third-party sites or services you access through links on our website.

We are not responsible for the privacy practices, content, or security of third-party websites or services, and we expressly disclaim all liability arising from your use of such third-party platforms.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the changes
• Send an email notification to registered users where the changes are significant (where we hold a valid email address for you)

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you do not agree with the updated Privacy Policy, you must stop using our services and may request deletion of your personal data by contacting us at [email protected].

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address associated with your account (if applicable), a description of your request or concern, and the relevant jurisdiction if you are making a state-specific rights request. This will help us process your inquiry more efficiently.

15. Filing a Complaint with a Regulatory Authority

We take all privacy concerns seriously and encourage you to contact us first so that we can attempt to resolve your concern directly. However, if you believe we have not addressed your concern satisfactorily or that we have violated applicable privacy laws, you have the right to lodge a formal complaint with the relevant data protection or consumer protection authority.

15.1 Federal Regulatory Authority

In the United States, consumer privacy complaints may be submitted to the Federal Trade Commission (FTC), which enforces the FTC Act and other federal privacy laws:

• FTC Complaint Center: reportfraud.ftc.gov
• FTC Online: www.ftc.gov
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Residents – California Privacy Protection Agency (CPPA)

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 Other State Residents

Residents of other states that have enacted comprehensive privacy legislation (including Virginia, Colorado, Connecticut, Texas, Utah, and others) may also have the right to appeal our decisions regarding their privacy rights requests or file complaints with their state Attorney General's office. We encourage you to consult the relevant authority in your state of residence for guidance on your specific rights and complaint procedures.

16. Specific Disclosures for U.S. State Privacy Laws

16.1 California Consumer Privacy Act (CCPA/CPRA) Disclosures

In the preceding 12 months, Wing Snob has collected the following categories of personal information from California consumers:

We have disclosed personal information to the categories of third parties described in Section 5 of this policy. California residents may request further details about these disclosures by contacting us at [email protected].

16.2 Other U.S. State Privacy Laws

Wing Snob recognizes the growing landscape of state privacy legislation across the United States. If you reside in a state with a comprehensive consumer privacy law (including but not limited to Virginia's Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, or Texas Data Privacy and Security Act), we will honor your rights under that applicable law. Please contact us at [email protected] to submit a rights request specific to your state.